Frequently Asked Questions

Q – Are there any age limits?

A – No, provided you meet the requirements of the charity.  Get in touch with our office for clarification – see Contact Us page.

Q – How much booking notice do you require?

A – Normally 48 hours minimum (two working days).

Q – How far will you take people?

A – Within Tenbury Wells and the Teme Valley area, but longer journeys may be possible by negotiation.

Q – Do you operate like a taxi service?

A – No.  We only take people who cannot travel by taxi for these kinds of reasons: disability, need help to the car and into hospitals etc., require a driver to wait at a doctor’s surgery or hospital – often for undefined lengths of time, have limited means and, finally, do not have access to a car of their own or a friend’s and where public transport is unavailable or unsuitable.

Q – Can I visit relatives or be taken to a holiday destination?

A – Yes, provided you fit within the profile detailed in the question above.

Q – Do you operate at weekends or evening/night time?

A – Not normally, but we will consider special cases.

Q – Do you charge if I wish to take a friend with me?

A – An escort, relative or carer may travel free, but we reserve the right to charge for occasions where extra mileage is involved.

Q – What are your charging arrangements?

A – All car drivers are volunteers and reimbursed at the rate of £0.45 per mile.  Client’s fares are set approximately in line with this: as a charity we aim to break even.  We expect clients to pay the drivers by cash at the end of a journey.  We have a concession for Worcestershire car parks (hospitals etc.) but not for Worcester city centre or in other counties.  A client is responsible for any car parking charges incurred.

Q – Do you take wheelchairs?

A – For cars, it depends on the driver and the space they have available – in most cases it is possible.  All of our minibuses have tail lifts so that a client may be transported whilst occupying a wheelchair.  In both cases the office should be informed at the time of booking.